Why changing my credit card is an error

[ptt-kmatsubara]

I referred to this, but it seems that an error will occur even if it does not apply, and is there any other reason why it cannot be changed?

https://community.shopify.com/c/shopify-discussions/changing-credit-card-issue/m-p/864548#M192968

[Lana]

Hello @ptt-kmatsubara!

Thank you for linking the resource that you looked into for this. Are you getting the same error as what is seen on that post that you linked?

Just in case, could you please send me a screenshot of the particular error that you're getting so I can take a closer look? You have taken the right steps in trying to verify the information as detailed on the other post, so this is just for me to be able to look into it with you and see if there is anything else I can suggest. 

[ptt-kmatsubara]

Although it is in Japanese, such an error occurs.

Also, I don't want to know the cause of what happened this time, but I would be grateful if you could list what kind of conditions cause an error.

[Lana]

So to recap, the reasons that an error can occur when you try to change your billing method are just as what was described in the post you mentioned, and just in case, this is the list of requirements: 

Here is a list of requirements for adding a credit card to Shopify:

• Must be a postpaid credit card (pre-paid cards are not supported)
• If it is a co-branded credit/debit card, it must be cobranded with a credit card type that we accept (Visa, Mastercard, Amex)
• Must be a Visa, Mastercard or Amex
• Must be capable of accepting charges in USD
• Must be capable of making online purchases
• Must be capable of accepting recurring billing
• Must have appropriate funds available
• Must enter the billing address and details the same as what your bank has on file
• Must not have a restriction on how much the bank will allow being processed at once

Since you have already gone through these, it would be important to understand what the error is in order to be able to investigate and see what else could be the cause. Would you be able to put that error message through Google Translate so I can have a look again? Thanks!

[ptt-kmatsubara]

thank you.

Let’s wait and see how things turn out.