why Currency is not switching when i switched country .

Mahmood_Amir
Visitor
1 0 0

I have created a store with only one item in it . i have created the France, international and  USA market .I have set price of product 99 in france and international market . I have also set 99$ for Usa market .But when i changed the country of website through VPN and look website in USA it shows 99€ instead of 99$. But when i changed the price it shows that price mean if i set 200 for USA it shows 200  but it show currency € symbol instead of $. How to do this that price remain same but switch currency symbol . I have also set exchange rate fixed but it shows same symbol . I want switch symbol also . So please anyone can guide how to do this?Screenshot 2024-04-07 005616.pngScreenshot 2024-04-07 005912.pngScreenshot 2024-04-07 010046.png

Reply 1 (1)

Imogen
Shopify Staff
1710 199 299

Hi there, @Mahmood_Amir. Thanks for taking the time to reach out to the Shopify Commuinity today with your question around your currency conversions!

 

Thank you for providing those screenshots! Unfortunately, I'm unable to see if the price you've set your product to for the U.S market is as you say, as the price on the backend of the product isn't shown via a screenshot. For this situation, what I recommend is that you reach out to our Support Team via our AI Assistant. They'll be able to get you authenticated, and access your account, something we can't do here in the community. From there, they will be able to confirm what price you've set your product at for the U.S market, and investigate why the currency symbol isn't changing as expected. -Imogen

Imogen | Social Care @ Shopify 
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