Why did my online store suddenly disappear?

[Kvonderhoff]

I had a consumer contact me this morning saying my website was acting funny and she couldn’t get it to load. Although I have renewed for another year just this month, and received an email stating my domain would automatically renew… it didn’t. I also received another email this week saying I need to renew the domain. Confusing. I did not renew it and now I no longer have access to my shop or its history. It’s asking me to sign up for a free trial. I cannot seem to contact ANYONE at Shopify for help. Nor talk to a live person in the chat, because it says only people who have an account can do so, which I have, but cannot get into. Please help 😩

[Kvonderhoff]

I tried emailing the support email you suggested and received an automated
response immediately that says they no longer accept incoming emails. No
ticket was created. I’m at a loss as to how to get my site back up and
running! Payment for the subscription was already processed that’s not the
issue. But I can’t see any more info about my domain.

[Kvonderhoff]

Florel-botanical.com

[Kvonderhoff]

Www.florelbotanical.com

If my domain is not working, I don’t understand how to fix this. Thank you!