Why did my Shopify account suddenly become inactive?

[tb123]

I am a very successful seller on Etsy. I decided to open up a Shopify account 6 days ago. 

I spend 4 days building a website and I was literally almost finished. I have a lot of coding experiencing from building websites long ago.

All of sudden. Right click - Refresh - Account Inactive - No Warning - No Reason - No Nothing!

I immediately contact (of course by chat only) a rep. Tells me they only know what I know and I have to wait for an email from the department where my new ticket is escalated to.

Real nice a company takes your credit card info. Runs it. Allows you to spend days on their site working toward a goal.. BUT THEN.. boom..

YOU ARE INACTIVE

and now you can just sit in limbo

and wait for days until we feel like getting to you

and for someone to look at why

and maybe grant you the privilege of coming back in.

Be warned people!

[glassit]

Hi @tb123 

This is Glass It, a price tracking solution that can help increase your profit margins. That is very odd. It reminds me of a time when we worked with a company called Tremendous, Inc to implement our gift card rewards program and they suddenly did the same thing. They abruptly closed our account with an active balance and months into our rewards program, forcing us to quickly look for an alternative provider. The only thing we were told was:

"After further review of your team's details, unfortunately we are
unable to move forward with approving your Tremendous account as it
does not meet the requirements set by our compliance team and
financial institution. Any sensitive documents have been deleted any
pending payments cancelled, so you will not be charged. I do apologize
for any and all inconvenience and we wish you all the best."

It was completely absurd because we had to remind them about our active balance, then they had to re-instate our account temporarily, and had us add another bank account to issue our refund. I mean they didn't steal our money at least, but handled very poorly considering we hadn't changed anything on our end since our rewards program got approved almost a year ago.

Anyway, that's enough venting from us. I think the best you can do is follow-up with the support team's email, and communicate with them as clearly and concisely as you can in order to get more information about your account with minimal back and forth.