Why did the text for my product categories change to chinese?

Tomates
Visitor
2 0 16

Under settings, the language still says it's English as default and the categories used to be in English, they just randomly changed to Chinese and I don't know how to change them back.Capture222.JPG

Replies 38 (38)

rajimulislamjoy
Shopify Partner
189 16 22

Your product categories have suddenly changed to Chinese and your language settings are still set to English in Shopify, it might be a glitch or an issue with the data. Contact Shopify Support to investigate the problem and help you resolve it

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alsunnahcorner
Visitor
1 0 2

Same with me.. need help

category.PNG

Kruberu
Visitor
3 0 0

mine too.......

suzywong2018
Visitor
1 0 0

Mine too, very strange!!

 

HarrietsArt
Visitor
1 0 4

Mine is the same!

 

iheartguts
Excursionist
13 0 12

Having same problem and glad I'm not alone! I also briefly saw categories change to Spanish. Let's hope it's just a glitch!

VosneRomaHey
Shopify Partner
5 0 8

SAME HERE

Screenshot 2024-05-29 142445.png

karlijill
Tourist
9 0 4

Same problem here....thanks for bringing it up.

MacksFactory
Visitor
1 0 4

I'm also having the same issue.  

I'm frustrated with Shopify.  they are making interface changes and things are just not working well. They need to go back to the way it was. 

ArtDept1
Tourist
6 0 6

Same issue here today! So weird.

acarpenter4866
Tourist
3 0 3

Same issue as well

abbybest
Visitor
1 0 0

Same

katiestevenson6
Visitor
1 0 0

I'm having the same issue

mohrc
Tourist
3 0 1

same here.

Sgroi
Visitor
3 0 0

Same issue here. Hope someone finds a fix soon.

Work hard play hard
SassyGals
Visitor
1 0 0

Same Here - Agree with the fix soon comment

 

jejbrat
Visitor
1 0 0

Having the same problem as well.  Is this something that Shopify will be looking into and fixing?  Sounds like a Shopify issue.

Charles_Merrill
Visitor
1 0 0

Having the same problem! Have also been trying to import new products but the the categories automatically changes into Chinese even though they were written in English

wavwarehouse
Visitor
1 0 0

Having the same issue. All the categories are in Chinese. 😅

david-m-zwift
Visitor
2 0 1

Same issue

Laurie_Crafton
Tourist
10 0 12

Another one of my Shopify friends is online with Shopify. They say it is a glitch and they are working on it but no timeline on the fix. 🙄

How many of us said "oh crap what did I do?" 🤣

twinkielite
Shopify Partner
1 0 0

Same issue here - it was fine yesterday. This seems to be a system-wide Shopify glitch.

sklsoto93
Visitor
2 0 1

Same, glad to see it isn't just me, I was like... What in the heck just happened.

VosneRomaHey
Shopify Partner
5 0 8

This is the response from Shopify Support:

 

"Thank you for bringing this to our attention. We are currently experiencing issues with the product category language, and our developers are actively working on a solution. We will send you a follow-up email once the issue has been resolved. "

 

tkweb
Visitor
1 0 0

same issue in all our stores. sometimes it changes to a different language as well—8k products.

RWW
Visitor
2 0 0

We're having the same issue too - at first we thought it was due to a VPN issue but it isn't that. I guess we aren't adding any more products to the store today until this is fixed!

tmsc16
Visitor
3 0 0

Same here!!!

mlneron
Visitor
2 0 0

Same here! Been in line for over 40 mins waiting to chat with support. I'd say their teams of Devs are probably on it trying to fix it!

Zarveil
Visitor
1 0 0

Same For me, So frustrated now.
Screenshot 2024-05-30 at 3.11.01 AM.png

mlneron
Visitor
2 0 0

I'm just surprised they haven't send an email to store owner about it...

Lizzie_Thomas
Visitor
1 0 0

Yes! I have had the same issue! How on earth did they break that?

zedo
Visitor
1 0 0

Same here as well

LazyBWesternWea
Visitor
1 0 0

Same here.  

 

mossfusion
Visitor
1 0 0

Confirmed- Happened to me as well

sklsoto93
Visitor
2 0 1

Seems to be back to normal for me at least! - in California and needed it to be in english

michael641
New Member
4 0 0

System wide defect. They just fixed it.

Sgroi
Visitor
3 0 0

Mine still shows Chinese when I try to change the category

Work hard play hard
Elias
Shopify Staff
2961 289 513

Hey, @Sgroi.

 

Thank you for joining the thread and bringing this to our attention.

 

Our developers have reported this issue to be resolved. However, if the problem continues to persist on your end, then please get in touch with us via the Shopify Help Center and we'd be happy to take a closer look at your account.

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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