Why do I have negative sales figures today?

[Mohammedj]

Hi, i dont understand how i got a minus number on my sales from today. As example: i have 0 sales today but the amount is on -150 euro. How is this possible?

[Sophia]

Hello, @Mohammedj!

Were any refunds or chargebacks processed? These are the most common reasons that the total sales balance might appear as a negative.

[Ronzo]

Hello Sophia,

I have had the same thing a couple of times, Today I had a sale of $178.20aud at 01 Feb 12:00am exactly then the analiticas say that at 01 Feb 01:00am exactly there was a -$178.20 leaving the sales at $0 for the early morning, but the transaction history for the order shows the customer placed the order at 12:29am and there will be $175.05 added to my Feb 2 payout,

I have seen this a couple of times, and im unsure what it is all about, as there is nothing in the transaction history mentioning this at all, just the analytics.

[Sophia]

Hi, @Ronzo!

I've just removed the screenshot of the order timeline as it contained the type of card and last 4 digits, as well as the order confirmation number, and we don't advise posting that information publicly. I'm not able to investigate further from here, but please contact our team via the Shopify Help Center if you haven't yet. We'll be able to look into the account details from there.

[ashashash]

I also have -$120 sales today and last week it happened again with a negative sale going through at midnight. How can I not figure out what these are from?

[Sophia]

Hi, @ashashash!

We aren't able to confirm here, though if you had any refunds or chargebacks processed, it is likely related. Please contact our team via the Shopify Help Center so we can investigate.