why do we keep getting this on our products page ; no products found use fewer filters or remove all

[Wicksandsage]

why do we keep getting this on our products page and how to fix it; no products found use fewer filters or remove all. Thank you

[Dirk]

Hey, @Wicksandsage 

Happy to look into this. Could you provide me with an example URL so that I can try to replicate and isolate the potential cause?

If there is anything else I can help you with, please let me know.

[Wicksandsage]

https://wicksandsage.com/collections/wax-type/wax-type+beeswax+yellow-beeswax+white-beeswax+soy-wax+...

[Dirk]

Gotcha, this will occur when you added the collection menu item into your navigation settings. (Admin > Online Store > Navigation > Main Menu). 

You will want to remove the filter tags from that menu item. What filter tags does is only show the products in that collection that have those exact tags applied to each product. Since there isn't a product in your store that doesn't contain all of those tags, you are receiving the "no products found" error because there isn't a product that meets the criteria.

Once you remove the filter tags from there, it will show ALL the items that belong to your "wax type" collection.

If there is anything else I can help you with, please let me know.

[roaddog14422]

Thank you, this worked for me.

[Dirk]

Hey, @roaddog14422 

Happy to hear! If there is anything else I can help you with, please let me know.