why do we keep getting this on our products page ; no products found use fewer filters or remove all

Wicksandsage
Visitor
2 0 0

why do we keep getting this on our products page and how to fix it; no products found use fewer filters or remove all. Thank you

Replies 5 (5)

Dirk
Shopify Staff
2332 253 516

Hey, @Wicksandsage 

 

Happy to look into this. Could you provide me with an example URL so that I can try to replicate and isolate the potential cause?

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Dirk
Shopify Staff
2332 253 516

Gotcha, this will occur when you added the collection menu item into your navigation settings. (Admin > Online Store > Navigation > Main Menu). 

 

You will want to remove the filter tags from that menu item. What filter tags does is only show the products in that collection that have those exact tags applied to each product. Since there isn't a product in your store that doesn't contain all of those tags, you are receiving the "no products found" error because there isn't a product that meets the criteria.

Once you remove the filter tags from there, it will show ALL the items that belong to your "wax type" collection.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

roaddog14422
New Member
4 0 0

Thank you, this worked for me.

Dirk
Shopify Staff
2332 253 516

Hey, @roaddog14422 

 

Happy to hear! If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog