Solved

Why does my account only show one active store?

OmniMart1
Shopify Partner
4 0 0
shopify error.png

When i login my account then its show only my one store. Automatically my store pass on inactive. When i click on my store then it show me:

 

There’s a problem loading this page

Your account abc@gmail.com doesn't have permission to view this page. Try using a different account or going back to the Stores List page.

Accepted Solution (1)
Shay
Shopify Staff
2968 460 609

This is an accepted solution.

Thank you for following up with us about this. I understand that your store is not accessible as it is under review by our support team. This process can take some time. While we strive to follow up within 5-7 business days when handling cases like this, sometimes it can take longer. You can connect with our authenticated chat support to confirm that your ticket has been escalated properly and that the assigned team will be following up with you. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "Contact Support" to get started. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 7 (7)

Victor
Shopify Staff
2532 232 539

Hi @OmniMart1,

 

Thanks for reaching out. Is this an active store, or a closed one? Is this definitely the account owner's email address that you're logging in with?

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

OmniMart1
Shopify Partner
4 0 0

My store is still inactive because of under review but its already take last 6 to 7 days then also not active. Can you help me how can i active my account. 

Shay
Shopify Staff
2968 460 609

This is an accepted solution.

Thank you for following up with us about this. I understand that your store is not accessible as it is under review by our support team. This process can take some time. While we strive to follow up within 5-7 business days when handling cases like this, sometimes it can take longer. You can connect with our authenticated chat support to confirm that your ticket has been escalated properly and that the assigned team will be following up with you. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "Contact Support" to get started. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

octavemelody
Tourist
3 0 3

The support team has contacted me via email and I have provided my information. I haven't received any reply yet. I have been waiting for 14 days

LXL
Visitor
3 0 0

Hi, Have you solved this problem?

EdensBodyCare
Visitor
2 0 0

The support team has contacted me via email and I have provided requested documents. I haven't received any reply yet. 

LXL
Visitor
3 0 0

Just received an email and said my account is reinstated.😂 It seems like shopify support team does read my email. 17 Days! This is the time they take to review my account. Anyway, I am glad that shopify give me a chance to conduct business.