Why does my chat with the support team keep disconnecting?

[Alf3]

when i chat with shopify support team i am getting disconneted

the message says ................ Unable to establish a connection...... Reload .......

I couldnt continue Chat with support team 

[Victor]

Hi @Alf3,

Thank you for getting in touch. Do you have a screenshot of this error message that you can share with me, if possible? What web browser are you using?