Solved

Why does my online store keep disappearing?

Esther-24
Visitor
3 0 0

My store keeps getting deleted, This must be the 5th store and I am really sick of this. I subscribe and after a day I am told my store does not exist. I contacted their support 3 times and I was redirected to Shopify Legal and they asked me to provide very sensitive data which I did after after a few days I was told the store was reactivated and verified, I go to login and I am told the shop does not exist and in it's place was a new store saying I have used up my free trial, a store I didn't even request for. I ignore this and go ahead to subscribe for this new store and set up everything and create my website upload products, being content with the store and taking it as a compensation for the lost ones and just going with it. Only for me to go back after 24 hours to see that The 'said' new store does not exist again. I reach out to support AGAIN and I get redirected to Legal AGAIN telling me to send the same sensitive documents AGAIN. I am beginning to suspect this is a scam and I am very worried for my sensitive DATA. I need to speak with a manager and I am writing for help please anybody that knows what is going on or can clarify that Shopify is not a scam. So very upset

Accepted Solution (1)
PurplePartner
Shopify Partner
176 18 29

This is an accepted solution.

Oh, got it! In this case, I believe there will not be anyone more suitable than Shopify Support itself to help. I know you reached out already, but please be patient and try once again - the issue will solve, I am sure about that!

Did you find my response useful? Mark it as "Accepted solution" so others can see it, or just like it.

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Replies 4 (4)

PurplePartner
Shopify Partner
176 18 29

Hi @Esther-24,

 

I am sorry to hear about the issues you're facing. As a Shopify Partner, I can assist you in setting up an online store. I can easily create the account and then transfer ownership to you. I only need the Shopify URL you prefer (the name of the store) and your email address for the ownership transfer process.

 

How does it sound? Make sure to @ me to check the reply, otherwise it won't be visible. Thanks!

Did you find my response useful? Mark it as "Accepted solution" so others can see it, or just like it.
Esther-24
Visitor
3 0 0

@PurplePartner I already have a store, I am not asking for a new one I want my store back It's set up already. Thank you for the offer

 

PurplePartner
Shopify Partner
176 18 29

This is an accepted solution.

Oh, got it! In this case, I believe there will not be anyone more suitable than Shopify Support itself to help. I know you reached out already, but please be patient and try once again - the issue will solve, I am sure about that!

Did you find my response useful? Mark it as "Accepted solution" so others can see it, or just like it.
Esther-24
Visitor
3 0 0

Thanks, I will wait on support. Appreciate the reassurance