Why does my online store keep getting disabled?

[Vivella]

Hello ! 

The past 3 weeks I am noticing that every store I run gets disabled the day after. No one from the support team ever explains me why this happens. I have read the terms and I don't violate any. It really is a big deal as not only I pay for apps and everything but also for paid advertising etc. How can I at least know if I am doing something wrong? 

[Beckeralfred]

Opss. So sorry to hear that. But what kind of products are you selling ? Hope they are not against the platform 

[Vivella]

No they were just sticker nail tips..can't see how that is against the platform

[Imogen · Accepted solution]

Hi there, @Vivella. Thank you for taking the time to reach out to the Shopify Community today regarding these situations with your online stores. My name is Imogen. It's good to meet you.

To set some expectations for you, we're unable to authenticate users here in the Shopify Community, so I'm unable to access any of your account information, account details, or any ongoing support tickets that you may have with our Team.

Typically when folks are made aware of decisions made about their stores from our Internal Teams, they receive an email with some information. Did you receive such an email? If so, it would be best that you reply to the email you received directly with any questions you have regarding the decision. It would also be a good idea to ask them for information regarding how you can prevent this from happening in the future, as the folks on the other end of that email are the folks best equipped to assist you.

[Vivella]

I understan that the problem is that no one took the time to reply to my
email even though I sent all the needed info plenty of times..

[Blair]

Hi @Vivella,

If you have followed up with us but didn't receive a response, you can connect with us directly. This will allow our support team to investigate further, as we wouldn't have access to any account details here through the Community. They will be able to ensure that it's actively being reviewed and advise on how to proceed.

Please let me know if you have any other questions.