Why does my online store sales channel keep turning off?

[Tanya1992]

Hello!
My product card always has two sales channels - an online store and Facebook. The online store periodically turns off, although I did not change anything. What could be the problem?

[Mac]

Hi, @Tanya1992!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

This is a very interesting issue. I do believe that an application or someone could be enabling/disabling your online store. My suggestion would be to head over to your store's activity log to see if you could locate when this is changing. Feel free to click here and log in to the store to check it out. 

Alternatively, If the issue still persists, we’ll need to access your account in order to gather more information about the issue. We’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!

[Cara_Circuit]

wondering if you ever resolved this issue and if so, how? This is also happening to me. Products that have been on my store for months suddenly have the online sales channel turned off.