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Why does my order confirmation email layout look different?

Why does my order confirmation email layout look different?

yuliiabondaruk
Visitor
1 0 0

Hi,

So for my order confirmation e-mail the preview on shopify is all good and look like this

yuliiabondaruk_0-1712915165441.png

But as soon as we receive the e-mail it looks like this,  Nothing is in the right place.

yuliiabondaruk_1-1712915267158.png


I know only a little bit of html so I don't know what causes that problem

 

Reply 1 (1)

JasmeetVT14313
Shopify Partner
292 63 77

Hello @yuliiabondaruk 
It seems you have made some code changes which are causing the issue
We need to follow the tabular structure in email notifications. 
Please share your "Order Confirmation" email notification code so that I can check and guide you better. If you'd like to discuss this more, don't hesitate to send me a PM

- VTN Customer Dashboard enhances your customer's dashboard with advanced features, profile management, and order tracking. Free trial available.
- Feel free to contact me at jasmeet.kaur@vtnetzwelt.com