Why does my product show “The product is already sold out” even though I have stock available?

[alexgergio989]

My Shopify store’s product page is showing the message “The product is already sold out.” However, when I check my inventory, there is stock available for this product and its variants. I have verified the product is active and available on the online store channel.

Could billing or payment issues cause this problem? What else could be causing this message to appear incorrectly, and how can I fix it?

Thank you for any guidance.

[maurice9]

Check Shopify’s “Prohibited items” and “Listing guidelines” in the Help Center. Make sure your products follow those rules. If you're unsure, contact Shopify Support.

[khgamujtaba]

If you are using any dropshipping app like CJ dropshipping, then make sure that you create a separate shipping profile for it.

I made a video for this issue. Make sure to check it out and let me know if you still face the issue. 

How To Fix CJ Dropshipping “Sold Out” Issue on Shopify