Why does our HDFC bank credit card payment keep failing?

Why does our HDFC bank credit card payment keep failing?

Womansplaza
Visitor
2 0 0

We pay our shopify bills with our hdfc bank credit card, but every time it failed don't know why this would happen with us

Please let us know how should us overcome this issue

 

thank you 

Reply 1 (1)

Shay
Shopify Staff
2996 462 612

Hi @Womansplaza 

 

I recommend reviewing are approved methods of bill payment in our Help Center here for more information on this topic: Billing FAQ · Shopify Help Center.

 

It is possible that your credit card is not setup for international transactions, doesn't allow deductions or deposits, or recurring payments. You will need to contact your bank to confirm that your card is eligible based on the requirements in our Help Center. If you are still experiencing issues after confirming that, you will want to reply back to your most recent billing email to have this escalated to our billing team for further assistance. 

Shay | Social Care @ Shopify 
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