Why does our HDFC bank credit card payment keep failing?

Why does our HDFC bank credit card payment keep failing?

2 0 0

We pay our shopify bills with our hdfc bank credit card, but every time it failed don't know why this would happen with us

Please let us know how should us overcome this issue


thank you 

Reply 1 (1)

Shopify Staff
2996 462 612

Hi @Womansplaza 


I recommend reviewing are approved methods of bill payment in our Help Center here for more information on this topic: Billing FAQ · Shopify Help Center.


It is possible that your credit card is not setup for international transactions, doesn't allow deductions or deposits, or recurring payments. You will need to contact your bank to confirm that your card is eligible based on the requirements in our Help Center. If you are still experiencing issues after confirming that, you will want to reply back to your most recent billing email to have this escalated to our billing team for further assistance. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog