Why does product type appear as N/A in sales reports?

[Chadlandl]

Hey everyone,

I updated products in store to have a specific Product Type.

But when I pull up sales reports, it shows some orders with product type as N/A, while some have the product type I listed it for. 

Am I missing something?

Thanks

[ycastro]

Did you ever get an answer? I'm having the same problem.

[CatalysisGroup]

In our experience this usually aligns with Shipping fees collected. If you add the shipping filter to your columns you'll see the values line up. 

[alissh]

I wish someone would help out with this! I am experiencing the same thing and it's throwing off my reports. I have looked this up several times and no one seems to know how to fix this...

[andrew1232]

Has this been resolved? I am running into the same issue. 

[andrew1232]

Solved: 

Shopify product types aren't applied retroactively to products, so when you add the product type any products sold from that date forward will have the type attached for reporting. Any products before that date will not have product type attached to their sales. 

[Hannah_Mahon]

My products have remained the same for years and I have started to get this N/A by products and it zeroing the sales in the sales report.  Why would this be?

[andrew1232]

If you changed product type or category (not product title) then this may be the cause. Without being able to look at your store in totality this would be hard for me to identify the root cause. 

Can you try filtering the report using product, sku, or variant titles and examine sales from there? This may solve the zeroing of sales and N/A  issue. 

[karkar]

Should not have to purchase an app to get basic sales information with accurate fields. Why is N/A in a field for SKU # when the product's SKU is entered on the product page?