All things Shopify and commerce
I am attempting to make a purchase using ShopPay. Each time I receive a message indicating “Too many attempts. Try again later.” I have tried different browsers, different devices, clearing browser history, but nothing has worked for several hours. Please advise.
Hey @ShoppingCat3,
Thanks for reaching out in the community today!
This error message typically appears when there have been multiple unsuccessful attempts to process a payment. It's possible you’ve reached the maximum number of payment attempts allowed within a certain time frame. Shop Pay sets these limits to ensure the security of your transactions and prevent fraud. If you’ve exceeded these limits, you’ll need to wait for a specified period of time before attempting the payment again.
Otherwise, are you using a desktop or mobile device? If you can please try the below troubleshooting steps to rule out any other issues;
If the above does not help, please reach out to the Shop Support team directly here at this link.
Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
None of the above recommended steps worked. Is there a specified amount of time that is required to pass? Request was submitted to Shop support.
Glad to hear you reached out to Shop Support! Usually within a few hours you should be able to try again, otherwise I would also suggest reaching out to the store to see if this is an isolated incident or if others are facing the same issue.
Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Three hours over here and still not luck. Truly insane.
4 hours now. WTF.
It has been 24 hours. I still cannot login. What the F is going on? Can someone help me?!
2m ago Learn the essential skills to navigate the Shopify admin with confidence. T...
By Shopify Feb 12, 2025Learn how to expand your operations internationally with Shopify Academy’s learning path...
By Shopify Feb 4, 2025Hey Community, happy February! Looking back to January, we kicked off the year with 8....
By JasonH Feb 3, 2025