Why does the log out button redirect to a 404 error page?

Why does the log out button redirect to a 404 error page?

DušanMijušković
Shopify Partner
14 0 3

When you are logged in as an customer and go to your profile with intent to log out, when clicking on log out button we are getting redirected to the page */account/logout which returns 404 error. This is default log out buton and I've tested out this on all of our stores (4 of them) and I'm getting the same result.
Screenshot 2022-02-04 at 16.23.06.png

Dušan
Social media manager @ Checkout.rs
Replies 12 (12)

Rein
Shopify Staff (Retired)
324 33 49

Hi, @DušanMijušković 

 

Happy to help as much as I can here. Just to clarify can you tell me if this is your own store, and when logged into your store as a customer and heading to log out they are routed to a page that no longer exists? 

 

Was this store built by a developer for you, perhaps? If not, can you tell me what you use for customer accounts?

To learn more visit the Shopify Help Center or the Community Blog.

DušanMijušković
Shopify Partner
14 0 3

Hey @Rein those are all our clients stores. Here you can watch the video for better explanation - https://streamable.com/iwwiuh This is one of our stores. We are using Dawn theme on this one, but on other Prestige and Blockshop. We are not using any 3rd party apps for customer account and shops aren't built by developers.

Dušan
Social media manager @ Checkout.rs
Rein
Shopify Staff (Retired)
324 33 49

Thanks for the update! I have checked with our devs and this seems to be a developing issue, they are aware and are currently working on a fix. It should be resolved shortly. Thanks so much for flagging this! 

To learn more visit the Shopify Help Center or the Community Blog.

DušanMijušković
Shopify Partner
14 0 3

@Rein Thank you for the update!

Dušan
Social media manager @ Checkout.rs
Rein
Shopify Staff (Retired)
324 33 49

Hey @DušanMijušković Just checking in to see if the issues have been persistent over the weekend and till now?

To learn more visit the Shopify Help Center or the Community Blog.

DušanMijušković
Shopify Partner
14 0 3

Hey @Rein the issue has been resolved on all our stores.

Dušan
Social media manager @ Checkout.rs
mmeyer
Shopify Partner
14 0 9

We're in the same boat, I've been seeing this behavior on /account/logout intermittently since the beginning of the week, but today it's consistently giving a 404.

“The smaller your reality, the more convinced you are that you know everything.” ― Thomas Campbell
Rein
Shopify Staff (Retired)
324 33 49

Thanks for following up! Can you tell me if this is still an issue right now? 

To learn more visit the Shopify Help Center or the Community Blog.

mmeyer
Shopify Partner
14 0 9

Thanks Rein, the logout feature is working correctly now.

“The smaller your reality, the more convinced you are that you know everything.” ― Thomas Campbell
Rein
Shopify Staff (Retired)
324 33 49

Glad to hear it! Please do reach on out again should this happen. 

 

Have a great day and stay safe. 

To learn more visit the Shopify Help Center or the Community Blog.

MileBasevski
Visitor
1 0 0

Hello Rein,

recalling the logout issue (leading to 404 error / in New customer account feature), can you please address/resolve the issue? The same happens when clicking 'Visit our store' in the customer email notification messages (points to 404 page instead of Collections/All page). Nothing has been modified in the Edit code section in this regard and no third apps have been used.

Thank you for your help.

Mile

Shay
Shopify Staff (Retired)
3110 472 658

Hi @MileBasevski 

 

Have you connected with our authenticated support team for further troubleshooting in this case? If not, I recommend doing so. Our community team doesn't have access to merchant accounts so I am not able to review your email templates or website structure. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "Contact Support" to get started.

Shay | Social Care @ Shopify 
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