Why does the 'This site can't be reached' message appear on my website?

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"This site can’t be reached"

I'm getting this message whenever I try to go to my website 




Replies 3 (3)

Shopify Staff
1511 169 260

Hi @omarfarias.


To confirm, are you seeing the error message when attempting to visit your storefront, or your Shopify admin?


I've just visited your storefront and am able to successfully load it on my end, as seen on the screenshot below.



If you're having issues loading the storefront on your current device, I recommend following the troubleshooting steps below:


  • Try to access your storefront via an incognito window.
  • Or, you can use your usual browser but to clear the browser's cookies and cache.
  • You can also try another browser. For example, if you're using Safari, you can try accessing your storefront on Chrome or Firefox.
  • You can also try to use another device, such as your mobile or a tablet.
  • If you're using Chrome as your browser, have you recently installed any Chrome extensions around the time you've seen this issue? If so, you can uninstall the new extension and reload the page.
  • If you're using a VPN and/or a security software, you can also try to disable the VPN and software and reload your page.


Let me know how this goes! 

Kimi | Social Care @ Shopify 
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Dear Shopify Support Team,

I hope this message finds you well. My name is [Your Name], and I am a Shopify store owner operating under the domain name khreedo.online. I am writing to seek your assistance with a critical issue that I have been facing recently.

Issue Description: I have been encountering the error message "This site can't be reached" when trying to access my Shopify store at khreedo.online. This issue has been persistent and is negatively impacting my business operations.

Troubleshooting Steps Taken: I have taken several steps to troubleshoot the issue, including:

  1. Checking my internet connection to ensure it is stable.
  2. Clearing my browser cache and cookies.
  3. Trying to access the website from different browsers and devices.
  4. Verifying that my domain settings in Shopify are correctly configured.
  5. Contacting my domain registrar to ensure there are no issues on their end.

Despite these efforts, the problem persists, and I am unable to access my store.

Request for Assistance: I kindly request your assistance in resolving this issue as soon as possible. My Shopify store is a crucial part of my business, and any downtime is detrimental to my operations. I believe that Shopify's expertise and support can help identify and resolve the underlying problem.

Please let me know the steps I should take or any information you require from my end to expedite the resolution process. I understand the importance of maintaining a stable and accessible online presence for my customers, and I am committed to cooperating fully to resolve this matter.

Contact Information: You can reach me at [Your Email Address] or [Your Phone Number] at your earliest convenience. I am available to provide any additional information or assistance needed to address this issue promptly.

I appreciate your attention to this matter and look forward to your prompt response and resolution.

Thank you for your assistance.


Sh Abdurrahman 

Website: khreedo.online

Contact information sa6837095@gmail.com

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Please am having the same issue and i have tried everything you suggested but it still persists.


I actually downloaded some app ( review and chat apps) and it was after that i noticed the front store doesn't come up anymore. I have since uninstalled the apps but the store still does not come up,

I have tried several devices and no success.



Incongnito window comes up with the same error. * This site cannot be reached)