Solved

Why does Windows Explorer freeze when uploading images?

darrylwagner
Tourist
4 0 1

Hello, When I'm in a product and I click on it to edit it. Then under media I click on add to upload an image. Windows explorer launches and freezes up everytime. I just get a white screen.  I cannot upload images. Anybody have a solution to this?

Accepted Solution (1)

Blair
Shopify Staff
1965 260 233

This is an accepted solution.

Hi @darrylwagner,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. 

 

As we're not experiencing an known issues surrounding this, I'd encourage you to attempt some local troubleshooting steps. 

This will help to determine whether the error is related to the browser itself or Shopify. For ease, I've gone ahead and listed a few steps below that you can attempt to see if this helps to resolve: 

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try Another Device (i.e a cell phone).
  • Try using Another Broswer (i.e Safari, Chrome, or Firefox).
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date.

 

If after attempting all of the steps outlined above and you continue to experience that issue, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 5 (5)
darrylwagner
Tourist
4 0 1

I am using Google Chrome. I cleared the cache and cookies and it works for a few images and then locks up again. 

darrylwagner
Tourist
4 0 1

Desktop. Images are all less than 250k. I never get to select an image. I just get a white pop up box. I just learned this is only in the media option. I selected a variant. Selected color, and successfully uploaded the images from there.

Blair
Shopify Staff
1965 260 233

This is an accepted solution.

Hi @darrylwagner,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. 

 

As we're not experiencing an known issues surrounding this, I'd encourage you to attempt some local troubleshooting steps. 

This will help to determine whether the error is related to the browser itself or Shopify. For ease, I've gone ahead and listed a few steps below that you can attempt to see if this helps to resolve: 

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try Another Device (i.e a cell phone).
  • Try using Another Broswer (i.e Safari, Chrome, or Firefox).
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date.

 

If after attempting all of the steps outlined above and you continue to experience that issue, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

darrylwagner
Tourist
4 0 1

Incongnito is working. At least for now. I'll let you know if it stops working.

amberzuniga
Visitor
1 0 0

Dealing with Windows Explorer freezing up can be super frustrating, especially when you're just trying to upload images.