Why doesnt shopify care?

Why doesnt shopify care?

Fcaron
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Can someone please explain to me why I'm paying monthly for a business that takes its time helping me? I am not able to verify my EIN number and I've spoken to 5 different "advisors". They've all given me the run around. I have put so much money into starting a business just to be sitting collecting nothing but dust. It's disheartening how they seem to simply not care if people have to close their businesses because they lack work ethic and "giveadamn". The fact they only do work by email is absurd. Hell the VA holds sensitive information and I can still contact/verify with them over the phone. The best they can do is tell me I'll be prioritized and to just wait for an email that may take months to come. All while I'm losing money! Is there anyone that can actually help me without saying shopify's typical response about an email? 

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