Why has my compare-at pricing and sale flag disappeared on Venture theme?

[Texas_Woods]

Hi,

I've recently started using the compare-at price field to show items that are discounted. When I first used it about a month ago, it worked great. Both prices would be shown on my collections page, and the discounted items had a SALE flag showing on the image. I loved it.

Something has changed since then. I have many items set up with compare-at pricing. But now the sale flag is gone, and the compare-at price is no longer visible. It's gone from the collections page and also gone from the product page.  

I am using Venture theme. 

Here is an example product: https://texaswoodcrafts.net/collections/on-sale/products/mesquite-block-m2017-1-5-x-1-5-x-8-5

And an example collection, where several have compare-at pricings. Note that no "sale" items are shown.

https://texaswoodcrafts.net/collections/on-sale

[GemPages · Accepted solution]

Hello @Texas_Woods ,

It's the GemPages Support Team and we are glad to assist you today!

Your issue looks like relates to one feature of Shopify. I would like to give you a recommendation to support you so kindly follow the steps below: 

1. Open Settings > Market > Preferences

2. Disable Hide compare-at prices for European Economic Area (EEA) customers feature

Best regards,
GemPages Support Team

[Texas_Woods]

Fantastic solution. That was exactly what I needed to hear. Thank you very much.

[GemPages]

I am glad that my solution is helpful to you.

Best regards,
GemPages Support Team

[RealNappyLife]

Hi @GemPages 

I have Dawn theme, and the same issue, but this fix did not work for me.

[datu50313]

Compare-At Pricing is NOT working.

• I have  Disable Hide compare-at prices for European Economic Area (EEA) customers feature
• Deactivated International Market

Still NOT working. Please help.

[Yeq]

Same i have try to disable hide-compare but compare price dont show up again after i change my price 😕