Why has my Shopify Payments account been paused after a ban?

[SoftiesNoel]

Hey,

My Shopify Store & Shopify Payments got banned, it is because we sold our two stores and the subsequent owner of the stores did not do legitimate things with the stores, I immediately informed Shopify and this was also noted, Shopify said it is because the new Owner of the Shop, i never had any connection with him however now my Shopify payments have been banned anyway.

My store has been activated but my Shopify Payments account has been paused.
I have already been in contact with  the Risk Manager and it was determined to be an error.
However, my Shopify Payments is now paused and I can no longer access Shopify Payments.
We have never violated any policy and we have always worked strictly under Shopify's TOS, we do not understand that this decision is now final.

we have always worked strictly under Shopify's TOS.
So my whole existence is at stake even though we have never done anything wrong.

[Victoria]

Hi, @SoftiesNoel.

Thanks for all of this detailed context regarding your issue.

In regards to your Shopify Payments account being on hold, I recommend reaching out directly to our Live Support via chat, email or scheduling a callback. On the other hand, you can also reply directly to your ticket with our Business Operations team as they will be able to provide further context around the situation. 

Where is your business located and what kind of products do you sell? I invite you to explore some of the alternative payment gateways that are accepted on Shopify here. You can narrow down your search by selecting your country or region to see the available gateways.

[waterstop]

Hi,

I'm having the same issue now since 14 Feb, feels like I'm talking to myself!!!

Please help, I have been talking to support and getting no where!

Matt 

[Victoria]

Hi there, @waterstop.

Thank you for reaching out and joining the thread.

If I understand correctly, you've created a support ticket and are awaiting a response from our team regarding your Shopify Payments account hold. If you could share a bit more insight so that I can share what next steps you can take and guide you in the right direction. 

In the meantime, I recommend replying directly to your existing support ticket as that is the appropriate team who will be able to look into your request. It is likely our Business Operations team is actively reviewing your issue with our banking partners in verifying your Shopify Payments account.

[waterstop]

Support is the problem here, I'm getting know where, all I want is the account un paused. I have shipped goods that UI have not been paid for

Matt

[waterstop]

Hi,

Was your issue sorted?

I'm having the same issue now since 14 Feb, feels like I'm talking to myself!!!

Matt