Why have my contact forms stopped sending emails after domain transfer?

SteveNash
Visitor
1 0 0

Hi,

 

Today, I transferred our main domain to Shopify, and then changed the MX settings to Google, which were working fine with the previous domain host. I can receive order emails, however all the contact forms on the site have stopped sending emails through to our Google mail. The store emails ARE working, and the theme uses the same contact form as the standard Dawn theme, so I can't think what's gone wrong. Any ideas please?

 

Steve

Reply 1 (1)

Blair
Shopify Staff
1951 258 229

Hi @SteveNash,

 

Thanks for reaching out to the Community. I'd be happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, have you added a DMARC record to your domain yet?

 

If not, I'd encourage you to give this a try to see if it helps to resolve. To share some insight, some third-party domains require you to authenticate your sender email address to prevent your emails messages from being flagged as spam. To learn more about this, you can check out our Setting Up Your Email as it touches on this further. 

 

If after giving this a try, you continue to experience troubles, please feel free to connect with us directly. This will allow our support team to get you authenticated, as I wouldn't have access to any account details here through the Community. They will be able to take a closer look to ensure this gets resolved. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog