why i dont get any support?

brondo
New Member
2 0 0

Hello,

waiting for my first question now 2 weeks. for another simple question one week is over now without any reply.

Replies 6 (6)
Gerhard
Shopify Expert
333 0 1

Did you log it in the Support forums, or here, in the community forums?

The support forum is an official Shopify support channel that is manned by their support staff, whereas the community forums is just that: a community-driven forum where there's no SLA or anything attached.

MarketBrain- the leading Shopify reporting system. | http://apps.shopify.com/marketbrain | http://www.marketbrain.net | http://www.twitter.com/rocketdesk | LONDON, UNITED KINGDOM
Mike_Freeman
Shopify Staff (Retired)
178 0 36

Hi Brondo,

We're in the process of migrating our support system to a new platform which has slowed down our responses. You should receive a reply soon.

 

Thanks,

Mike

Mike | Shopify 
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Caroline_Schnap
Shopify Staff
5705 1 361

Hi Brondo,

What are the case numbers?

The longest I have seen a ticket unanswered is 6 days. And that was because Assistly held on to a bunch tickets last week — then they were released back into the system on Thursday, much to my dismay. We caught up with those today.

Best,

Caroline @ Shopify

Caroline_Schnap | Shopify 
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Caroline_Schnap
Shopify Staff
5705 1 361

I see 2 tickets from you, one having to do with a CSV import, and another with Aviary's cropping tool.

After uploading a cvs file for bulk import nothing happens. no message, no error...nothing. Is that correct?

After you have confirmed the import, nothing happens until you receive an email that says that the import is completed. Take note that Shopify support no longer offers support for CSV import / export. It has become unmanageable to help people come to terms with CSV file / spreadsheet programs and the UTF-8 format. We are beyond the 15,000 active shops mark now. Unless we hire a full floor of dedicated 'CSV import / export' specialists, we'd recommend you hire some help or create your products the good old fashion way.

Caroline_Schnap | Shopify 
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Caroline_Schnap
Shopify Staff
5705 1 361

Marcus,

As far as I can seen, the cropping tool does not even work in the back-end. It does not crop.

I will escalate this so that our developers have a look. This is a third-party integration, it may take some time to have this fixed since this is not a problem on our end — with our own software. We integrate with those guys: http://www.aviary.com/ (great tool).

I will update you when we have a resolution. Case 11577.

Caroline

Caroline_Schnap | Shopify 
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Caroline_Schnap
Shopify Staff
5705 1 361

The crop tool works in FF, but not Chrome.

Caroline_Schnap | Shopify 
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