why is 20% of my shopify money on reserve?

[yankai]

Hello,

yesterday I got an email which states that my shopify store has been identified as higher-risk for potential chargebacks. I have 0 chargebacks so far and one order with middle risk? How does it make any sense that my shop has been identified as higher-risk for potential chargebacks?

If anyone from the community has a solution to it or the support team please help! Thank you very much for the help and service!

Best regards,

Yan Kai

[Nudelkoch]

Happened to me today too, although we don't have any problems.

The reason is simple:
20% of the turnover of all Shopify customers is a free billion credit.

[Olivia4]

The real reason? That’s exactly what @Nudelkoch mentioned. They are just legally stealing money from legit businesses.