Why is getting support on Shopify so challenging?

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Why is getting support on Shopify so challenging?

ThisIsReallySad
Explorer
41 0 13

I'm seriously over this place. Its been nothing but a horrible experience since signing up. Was so quick to charge me and take my money, but yet its impossible to get actual support. Help Center doesnt help. Literarlly NO EMAIL OR PHONE SUPPORT.... just an annoying AI bot that repeats it self.  Theres not even a way to file a complaint!

 

I'm going to continue to create a new thread everytime I have to waste an hour of my life trying to get support for something that I've already paid for.  Dont want to hear me complain?? Maybe actually provide support to users.  No one wants to chat with an annoying robot that cant comprehend anythng...... support agents that dont even reply. 2 diferent support agents... all said hello, AND NOTHING AFTER THAT!!! So what am I wasting my time waiting for the agent???????

Accepted Solution (1)

deepaksharma
Shopify Partner
449 63 99

This is an accepted solution.

Hi there Sorry you had to go through the hardships, but we are here to help here

Try these steps to bypass bots

 

Step 1: Go to this website https://help.shopify.com/en

Step 2: An AI chat bot will appear on left side

Step 3: Type Contact Customer Support

Step 4: It will ask the reason type Upload Past Invoice Problem

Step 5: It will give you some steps and guide but click on Chat with a Support Advisor

deepaksharma_0-1709704461733.png

and wait for one to join

deepaksharma_1-1709704510889.png

 

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
- Was my reply helpful? Accept it as solution
- Was your question answered? Mark it as an Accepted Solution.
-CHAT ON WHATSAPP | BUY ME A COFFEE | MAIL ME: [email protected]

View solution in original post

Replies 11 (11)

deepaksharma
Shopify Partner
449 63 99

This is an accepted solution.

Hi there Sorry you had to go through the hardships, but we are here to help here

Try these steps to bypass bots

 

Step 1: Go to this website https://help.shopify.com/en

Step 2: An AI chat bot will appear on left side

Step 3: Type Contact Customer Support

Step 4: It will ask the reason type Upload Past Invoice Problem

Step 5: It will give you some steps and guide but click on Chat with a Support Advisor

deepaksharma_0-1709704461733.png

and wait for one to join

deepaksharma_1-1709704510889.png

 

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
- Was my reply helpful? Accept it as solution
- Was your question answered? Mark it as an Accepted Solution.
-CHAT ON WHATSAPP | BUY ME A COFFEE | MAIL ME: [email protected]
ThisIsReallySad
Explorer
41 0 13

Thanks for your reply and taking time to address my issue. A support rep reached out to me earlier, and  was able to resolve everything. I will close this out. Thanks again.

deepaksharma
Shopify Partner
449 63 99

happy to help

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
- Was my reply helpful? Accept it as solution
- Was your question answered? Mark it as an Accepted Solution.
-CHAT ON WHATSAPP | BUY ME A COFFEE | MAIL ME: [email protected]
CC89
Tourist
4 0 2

There are no support people to chat with only AI. No option for live chat. What is your solution for this?

jeri123
Tourist
8 0 4

Same problem. I have spent hours and got nowhere! Now I just want my account closed. I don’t have time for this. Shopify has no excuse for horrible customer service. I am furious 

jeri123
Tourist
8 0 4

I FEEL THE SAME WAY! I will start posting about this DAILY until I get a “live” person on the phone. HORRIBLE CUSTOMER SERVICE that I’ve been dealing with for YEARS! I want my account closed 

Skye
Shopify Staff
1146 99 211

Hi, @jeri123 

While I absolutely appreciate the need and preference for phone support, we currently only offer human support via the live chat option in the Help Center

If you can tell me more about the situation I would be happy to help to the best of my ability. Keep in mind, however, only our Advisors in the Help Center have the ability to access account specific information. Our Community Team and Social Media Teams can't access your account.

Skye | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
jeri123
Tourist
8 0 4

Then who can help me? I’ve spent over 2 hours just trying to get an actual person on the phone! There are specific questions I need answered & helped with that can only be settled by speaking with someone 

Imogen
Shopify Staff (Retired)
2045 227 397

Thanks for following up with us here, @jeri123! At this time, Shopify does not have a phone number available to be used for connecting with our support teams.

In order for you to connect with us, you need to go to our Help Center and select the 'Contact Support' button at the bottom of the page. A chat will our AI Assistant will begin. Let the assist know that you would like to speak to a Support Advisor regarding an issue with your account, and it will get you connected with a support advisor via live chat who can assist you in real-time with any questions you have. 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

kevinhort
Visitor
1 0 1

I have been on a loop with support AI asking me to tell them what the problem is then I tell the mthe problem then I ask to be connected to to a live support agent then I get told to ask the problem so its "easier to connect" and all it does is loops and tells you you are in line IVE BEEN ON HOLD FOR 4 f*kin hours. ITs embarrassing 

Victoria
Shopify Staff
2398 162 288

Hi there, @kevinhort.

 

Thanks for joining the thread.

 

We're sorry to hear you have not had an ideal experience accessing Support. Were you able to be connected to a Support Advisor? If you're able to share a bit more information with our team. 

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog