Solved

Why is getting support on Shopify so challenging?

ThisIsReallySad
Excursionist
37 0 4

I'm seriously over this place. Its been nothing but a horrible experience since signing up. Was so quick to charge me and take my money, but yet its impossible to get actual support. Help Center doesnt help. Literarlly NO EMAIL OR PHONE SUPPORT.... just an annoying AI bot that repeats it self.  Theres not even a way to file a complaint!

 

I'm going to continue to create a new thread everytime I have to waste an hour of my life trying to get support for something that I've already paid for.  Dont want to hear me complain?? Maybe actually provide support to users.  No one wants to chat with an annoying robot that cant comprehend anythng...... support agents that dont even reply. 2 diferent support agents... all said hello, AND NOTHING AFTER THAT!!! So what am I wasting my time waiting for the agent???????

Accepted Solution (1)

deepaksharma
Shopify Partner
448 63 93

This is an accepted solution.

Hi there Sorry you had to go through the hardships, but we are here to help here

Try these steps to bypass bots

 

Step 1: Go to this website https://help.shopify.com/en

Step 2: An AI chat bot will appear on left side

Step 3: Type Contact Customer Support

Step 4: It will ask the reason type Upload Past Invoice Problem

Step 5: It will give you some steps and guide but click on Chat with a Support Advisor

deepaksharma_0-1709704461733.png

and wait for one to join

deepaksharma_1-1709704510889.png

 

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
- Was my reply helpful? Accept it as solution
- Was your question answered? Mark it as an Accepted Solution.
-CHAT ON WHATSAPP | BUY ME A COFFEE | MAIL ME: ds2305187@gmail.com

View solution in original post

Replies 4 (4)

deepaksharma
Shopify Partner
448 63 93

This is an accepted solution.

Hi there Sorry you had to go through the hardships, but we are here to help here

Try these steps to bypass bots

 

Step 1: Go to this website https://help.shopify.com/en

Step 2: An AI chat bot will appear on left side

Step 3: Type Contact Customer Support

Step 4: It will ask the reason type Upload Past Invoice Problem

Step 5: It will give you some steps and guide but click on Chat with a Support Advisor

deepaksharma_0-1709704461733.png

and wait for one to join

deepaksharma_1-1709704510889.png

 

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
- Was my reply helpful? Accept it as solution
- Was your question answered? Mark it as an Accepted Solution.
-CHAT ON WHATSAPP | BUY ME A COFFEE | MAIL ME: ds2305187@gmail.com
ThisIsReallySad
Excursionist
37 0 4

Thanks for your reply and taking time to address my issue. A support rep reached out to me earlier, and  was able to resolve everything. I will close this out. Thanks again.

deepaksharma
Shopify Partner
448 63 93

happy to help

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
- Was my reply helpful? Accept it as solution
- Was your question answered? Mark it as an Accepted Solution.
-CHAT ON WHATSAPP | BUY ME A COFFEE | MAIL ME: ds2305187@gmail.com
CC89
Tourist
4 0 1

There are no support people to chat with only AI. No option for live chat. What is your solution for this?