All things Shopify and commerce
I'm seriously over this place. Its been nothing but a horrible experience since signing up. Was so quick to charge me and take my money, but yet its impossible to get actual support. Help Center doesnt help. Literarlly NO EMAIL OR PHONE SUPPORT.... just an annoying AI bot that repeats it self. Theres not even a way to file a complaint!
I'm going to continue to create a new thread everytime I have to waste an hour of my life trying to get support for something that I've already paid for. Dont want to hear me complain?? Maybe actually provide support to users. No one wants to chat with an annoying robot that cant comprehend anythng...... support agents that dont even reply. 2 diferent support agents... all said hello, AND NOTHING AFTER THAT!!! So what am I wasting my time waiting for the agent???????
Solved! Go to the solution
This is an accepted solution.
Hi there Sorry you had to go through the hardships, but we are here to help here
Try these steps to bypass bots
Step 1: Go to this website https://help.shopify.com/en
Step 2: An AI chat bot will appear on left side
Step 3: Type Contact Customer Support
Step 4: It will ask the reason type Upload Past Invoice Problem
Step 5: It will give you some steps and guide but click on Chat with a Support Advisor
and wait for one to join
This is an accepted solution.
Hi there Sorry you had to go through the hardships, but we are here to help here
Try these steps to bypass bots
Step 1: Go to this website https://help.shopify.com/en
Step 2: An AI chat bot will appear on left side
Step 3: Type Contact Customer Support
Step 4: It will ask the reason type Upload Past Invoice Problem
Step 5: It will give you some steps and guide but click on Chat with a Support Advisor
and wait for one to join
Thanks for your reply and taking time to address my issue. A support rep reached out to me earlier, and was able to resolve everything. I will close this out. Thanks again.
happy to help
There are no support people to chat with only AI. No option for live chat. What is your solution for this?
Same problem. I have spent hours and got nowhere! Now I just want my account closed. I don’t have time for this. Shopify has no excuse for horrible customer service. I am furious
I FEEL THE SAME WAY! I will start posting about this DAILY until I get a “live” person on the phone. HORRIBLE CUSTOMER SERVICE that I’ve been dealing with for YEARS! I want my account closed
Hi, @jeri123
While I absolutely appreciate the need and preference for phone support, we currently only offer human support via the live chat option in the Help Center.
If you can tell me more about the situation I would be happy to help to the best of my ability. Keep in mind, however, only our Advisors in the Help Center have the ability to access account specific information. Our Community Team and Social Media Teams can't access your account.
Then who can help me? I’ve spent over 2 hours just trying to get an actual person on the phone! There are specific questions I need answered & helped with that can only be settled by speaking with someone
Thanks for following up with us here, @jeri123! At this time, Shopify does not have a phone number available to be used for connecting with our support teams.
In order for you to connect with us, you need to go to our Help Center and select the 'Contact Support' button at the bottom of the page. A chat will our AI Assistant will begin. Let the assist know that you would like to speak to a Support Advisor regarding an issue with your account, and it will get you connected with a support advisor via live chat who can assist you in real-time with any questions you have.
Imogen | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
I have been on a loop with support AI asking me to tell them what the problem is then I tell the mthe problem then I ask to be connected to to a live support agent then I get told to ask the problem so its "easier to connect" and all it does is loops and tells you you are in line IVE BEEN ON HOLD FOR 4 f*kin hours. ITs embarrassing
Hi there, @kevinhort.
Thanks for joining the thread.
We're sorry to hear you have not had an ideal experience accessing Support. Were you able to be connected to a Support Advisor? If you're able to share a bit more information with our team.
Victoria | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024We want to take a moment to celebrate the incredible ways you all engage with the Shopi...
By JasonH Oct 15, 2024