Why is Klarna not processing payments in my store?

future3
Excursionist
16 0 4

Hello all, I´ve been noticing dropping performance in sales until i noticed today, that all klarna paymenst have failed for customers, as a huge amount of customers use Klarna to pay at my store, this was a huge loss in sales. 

Please help!!!

Replies 11 (11)

Xipirons
Shopify Partner
136 24 30

Hi @future3 

 

Could you share your site's url ?

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- Shopify Developer based in France, helping online merchants succeed

future3
Excursionist
16 0 4
future3
Excursionist
16 0 4

Hi, could you find anything?

Xipirons
Shopify Partner
136 24 30

I've tested the payment tunnel right up to the moment I enter my credit card, paying with Klarna, and I haven't seen any errors in the browser console, everything works.
Of course, I didn't make the payment, so maybe that's where the problem lies.

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future3
Excursionist
16 0 4

quick question, do you remember paying with Klarna Flexible Payment or Klarna Pay Later?

Xipirons
Shopify Partner
136 24 30

It was with "Klarna Pay Later"

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future3
Excursionist
16 0 4

Hey I just checked again, it doesnt work for me

 

Xipirons
Shopify Partner
136 24 30

Could you send a screen's capture of the problem ?

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future3
Excursionist
16 0 4

Screenshot 2024-04-09 120816.png

Xipirons
Shopify Partner
136 24 30

I'm sorry, but I can't seem to find this problem

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Sosa88
Visitor
2 0 3

If you are looking a new solution, check it out: https://youtu.be/YIEaJew4CKA

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