Why is Klarna not processing payments in my store?

Why is Klarna not processing payments in my store?

future3
Excursionist
16 0 5

Hello all, I´ve been noticing dropping performance in sales until i noticed today, that all klarna paymenst have failed for customers, as a huge amount of customers use Klarna to pay at my store, this was a huge loss in sales. 

Please help!!!

Replies 12 (12)

Xipirons
Shopify Partner
136 25 34

Hi @future3 

 

Could you share your site's url ?

Was this helpful? Like or Accept solution - Buy me a coffee
- Contact me: Xipirons | WhatsApp
- Shopify Developer based in France, helping online merchants succeed

future3
Excursionist
16 0 5
future3
Excursionist
16 0 5

Hi, could you find anything?

Xipirons
Shopify Partner
136 25 34

I've tested the payment tunnel right up to the moment I enter my credit card, paying with Klarna, and I haven't seen any errors in the browser console, everything works.
Of course, I didn't make the payment, so maybe that's where the problem lies.

Was this helpful? Like or Accept solution - Buy me a coffee
- Contact me: Xipirons | WhatsApp
- Shopify Developer based in France, helping online merchants succeed

future3
Excursionist
16 0 5

quick question, do you remember paying with Klarna Flexible Payment or Klarna Pay Later?

Xipirons
Shopify Partner
136 25 34

It was with "Klarna Pay Later"

Was this helpful? Like or Accept solution - Buy me a coffee
- Contact me: Xipirons | WhatsApp
- Shopify Developer based in France, helping online merchants succeed

future3
Excursionist
16 0 5

Hey I just checked again, it doesnt work for me

 

Xipirons
Shopify Partner
136 25 34

Could you send a screen's capture of the problem ?

Was this helpful? Like or Accept solution - Buy me a coffee
- Contact me: Xipirons | WhatsApp
- Shopify Developer based in France, helping online merchants succeed

future3
Excursionist
16 0 5

Screenshot 2024-04-09 120816.png

Xipirons
Shopify Partner
136 25 34

I'm sorry, but I can't seem to find this problem

Was this helpful? Like or Accept solution - Buy me a coffee
- Contact me: Xipirons | WhatsApp
- Shopify Developer based in France, helping online merchants succeed

Sosa88
Visitor
2 0 6

If you are looking a new solution, check it out: https://youtu.be/YIEaJew4CKA

This solution supports most payment methods via Stripe

Jurirh
New Member
4 0 0

I'm facing the same problem...
Have you found a solution?