Why is my account locked and how can I regain access?

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Why is my account locked and how can I regain access?

Abdullah1562
Visitor
1 0 0

Hello shopify ... My account locked and I can not get its access back although I am the owner of the account i cannot get logged in .. I do not get any spam emails or error messages .. When I try to log into my admin page

... The pages say The store is unavailable and give a hazard sign and says oops something went wrong .. I am frustrated shopify this is my second time I am getting this issue please shopify solve my problem as fast as it could So I could get an order

Accepted Solution (1)

Summer
Shopify Staff
1366 322 235

This is an accepted solution.

Hey, @Abdullah1562! Welcome to Shopify Community!

 

We’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, our support team will be happy to continue assisting you. Please visit https://shopify.link/o71x and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 5 (5)

Summer
Shopify Staff
1366 322 235

This is an accepted solution.

Hey, @Abdullah1562! Welcome to Shopify Community!

 

We’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, our support team will be happy to continue assisting you. Please visit https://shopify.link/o71x and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Claudia024
Tourist
4 0 1

Thank you very much for such a detailed explanation, thanks to you I was able to solve my problem.

Summer
Shopify Staff
1366 322 235

My pleasure, @Claudia024! I'm glad to hear that. Thanks for leaving a comment to let the community know this solution helped! 

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

TATool
Visitor
1 0 0

Hi Summer

I need you help as I still cannot access my account.  When I go to load the page it says "there is a problem loading this page".  Can you help me.

Regards

Adrian

Greta
Shopify Staff
1186 122 150

Hi, @TATool!

 

Thanks for reaching out. We’ll need to access your account in order to investigate this issue further. While we’re not able to provide account-specific support via social media at this time, we’d be happy to continue assisting you through our Help Center. Please use this link to start a live chat with our team. 

 

Please let me know if you have any other questions!

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog