Why is my balance account temporarily locked and card declining?

[Psb2022]

We temporarily locked your account and cards as part of a security check. To learn more, contact support at help.shopify.com/questions.

Getting this message when I try to transfer funds to my personal bank account from my balance account. Also card is declining when trying to use it. Please help this is an urgent matter- I have tried talking to multiple people through chat and on the phone and they are saying I have to wait for someone to email me within 24-72 hours!? This account is how I keep my business running 

[steveshelp1]

Same here for 160 days