Why is my checkout abandonment rate so high on my ecommerce site?

[MaliKaya]

Hello,

my website is www.pkmshop.de

The average number of visitors per day is 300, the number of orders is 10, but the Abandoned Checkouts rate is 50% or even over 100% in some days.

I'm sure it's a technical problem because some customers are not able to successfully confirm their order despite trying several times.

In addition, another customer wrote to me in an e-mail that he could not complete the order due to the error "We are unable to deliver to your region", whereas I operate in Germany and all my customers on Abandoned Checkouts have stated the same address in Germany!

I request you to investigate why I am encountering so many Abandoned Checkouts.

Thank you.

[Mac]

Hi, @MaliKaya!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand how this could be affecting your business. I recommend reaching out to our Help Center to create a support request as we’d be happy to continue assisting you through live chat, email, or callback. This way, our team can access your abandoned checkouts and examine the specific instances to learn more information. 

You will also want to ensure that your shipping rates are available for that specific location. Feel free to check out our Shipping Profile guide to ensure that your shipping rates are set up correctly for every product. If you are still having issues, you will also want to make sure that you have inventory stocked to this location. We have a detailed guide that goes over this here. 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

[MaxDaCosta]

Hey, was it possible to fix that issue?

[MaxDaCosta]

Hey, i am currently having the same exact problem. I am also from germany and i also had a customer saying he could not checkout due to "technical issues". Were you able to fix the problem? Kind regards