Why is my domain showing a 403 forbidden error on Shopify?

noregretsuae
New Member
6 0 0

Hi i have a store connected to domain.com i did as shopify said and now the domain record errors are gone, but it shows me something about wildcard pointed to shopify? and when i open my site through shopify it usually just shows skip to content and nothing really loads, when i open it outside of shopify it sometimes shows security error and i understand this could be due to ssl pending? but sometimes it just says 403 cloudfare and doesnt show anything? im pretty sure i did everything correct as i did the a record thing and c name but on my dns records there is no www record so idk. pls help, my website is noregretsworldwide.store

Replies 7 (7)

azamgill
Shopify Partner
323 47 75

Hey @noregretsuae ,

 

The problem is with SSL certificate.

If you https://noregretsworldwide.myshopify.com open your website with this link then it will work.

 

SSL still point to myshopify.com. You can wait for a 24 hours and if you think you already give it enough time then you need to check your setting again or hire some shopify developer to fix it.

 

Thanks

Azam Gill
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noregretsuae
New Member
6 0 0

Hi when i click that website it leads to another site not mine

 

azamgill
Shopify Partner
323 47 75

Hey,

Sorry if it's not your website.  

The problem is with SSL. can you share the your domain settings screenshot ?

 

Azam Gill
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noregretsuae
New Member
6 0 0

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please help me

azamgill
Shopify Partner
323 47 75

Hey @noregretsuae ,

 

There is clear warning about the SSL is pending. Please remove the record point red in the screen shot and then try again in few hours.

a record.png

Azam Gill
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noregretsuae
New Member
6 0 0

are you sure i need to remove it? because al youtube tutorials told me to add it as well as shopify when i was setting it up i think but ill try but id appreciate if u clarify

, also do i fully delete it or what

noregretsuae
New Member
6 0 0

 Hi it’s still ssl pending i don’t understand why please help me 😞

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