Solved

Why is my ecommerce store not showing up online?

Chillin
New Member
9 0 0

When I search for my shopify ecommerce shop online I get Sorry this shop is not available. 

i can see my shop through admin however that does me no good since I am a store and trying to sell products. 

 

Please help me get my shopify shop available.

 

Regards,

 

Accepted Solutions (2)
Lilith
Shopify Staff
603 73 185

This is an accepted solution.

Hi, @Chillin. Thanks for your patience. Our Community forums will take a bit longer to receive replies as it's asynchronous, but we do have live chat, callback and email support available if you find yourself waiting more than you'd like.

Onwards to the URL you posted, though 😊

There isn't a store for gethighandbake.myshopify.com. The specific type of unavailable page gave me a hint at this, I see these in our support queues once in a while and this could be due to misspellings, incorrect characters, or missing characters in the URL.

If you're logged in you can head into Online Store > Domains and see the spelling of your store domain there under the Shopify managed domains. If you have any special characters (i.e dashes or underscores) in between words or letters you'll want to make note of that.

Take a peek at your domains in your admin and see if you've got the correct URL to your store.

Lilith | Social Care @ Shopify 
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View solution in original post

masaoumi
Excursionist
12 1 1

This is an accepted solution.

@Chillin 

Your 'store name', or domain, cannot be changed once it is bought - you cannot remove dashes from a purchased URL.  This is the domain you paid for and it is non-refundable, non-editable. You will have to buy a new domain without the dashes in it, if you want that 

If someone searches 'get high and bake store', if your store url has dashes in it, this won't affect their search. They won't need to type 'get-high-and-bake' to find it. 

Masaoumi

View solution in original post

Replies 11 (11)

Lilith
Shopify Staff
603 73 185

Hi, @Chillin!

My name is Lilith, I'm on the Social Care team at Shopify.

This does sound odd. Without a link to your store, I'm not able to view what you might be seeing.

Normally if a site shows the screen that your store is unavailable, you won't have access to view the admin right away after logging in.

If you missed any bill payments, this can cause the issue sometimes. However, if you logged in and paid your bill before entering your admin, you'll see the storefront immediately again.

What I recommend is to first make sure that you have the most up to date browser and also to clear your cache.

Have you also tried to view your site on a different device?

Let me know how you do with the information above!

Lilith | Social Care @ Shopify 
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Chillin
New Member
9 0 0

Thank you for repling, my browser is up to date. i am current on my fees. 

here is my store address          gethighandbake.myshopify.com

 

it is still unavailable please help

 

Chillin
New Member
9 0 0

Hello again, this is ( gethighandbake.myshopify.com )

 

I am just wondering what solution you have for me. my ecommerce store is still unavailable now for 3 days. 

I really need to know how to fix it I am paying my monthly fee and because i am not available on line i am not making any money. 

 

Please please help me, thank you. Carol

Lilith
Shopify Staff
603 73 185

This is an accepted solution.

Hi, @Chillin. Thanks for your patience. Our Community forums will take a bit longer to receive replies as it's asynchronous, but we do have live chat, callback and email support available if you find yourself waiting more than you'd like.

Onwards to the URL you posted, though 😊

There isn't a store for gethighandbake.myshopify.com. The specific type of unavailable page gave me a hint at this, I see these in our support queues once in a while and this could be due to misspellings, incorrect characters, or missing characters in the URL.

If you're logged in you can head into Online Store > Domains and see the spelling of your store domain there under the Shopify managed domains. If you have any special characters (i.e dashes or underscores) in between words or letters you'll want to make note of that.

Take a peek at your domains in your admin and see if you've got the correct URL to your store.

Lilith | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Chillin
New Member
9 0 0

Thank you for clarifying this for me. I can get to my store using the dashes.

 

It appears my store name has dashes between the words, how can I remove them? I do not want the search for my store to contain the dashes people will only put in the words. 

 

Regards,  Carol

  

masaoumi
Excursionist
12 1 1

This is an accepted solution.

@Chillin 

Your 'store name', or domain, cannot be changed once it is bought - you cannot remove dashes from a purchased URL.  This is the domain you paid for and it is non-refundable, non-editable. You will have to buy a new domain without the dashes in it, if you want that 

If someone searches 'get high and bake store', if your store url has dashes in it, this won't affect their search. They won't need to type 'get-high-and-bake' to find it. 

Masaoumi

Chillin
New Member
9 0 0

thank you that is all I needed to know.  Regards,

Lilith
Shopify Staff
603 73 185

@Chillin great question!

What @masaoumi mentioned in their reply is definitely correct and a great explanation of how that works.

It's also good to remember that having a custom domain is a far better, low cost, and more influential way to build a good brand.

We do have a great guide on managing domains as well to help you manage them on Shopify!

Lilith | Social Care @ Shopify 
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Fachmann
New Member
4 0 0
Is there any products shopify don't accept
Lilith
Shopify Staff
603 73 185

@Fachmann this is a question that is not related to the original post. To get more eyes on your topics in the Shopify Community be sure to start a new topic if your post doesn't quite fit into another topic. 

That said, there are some products that are not allowed to be sold on the platform and those can be determined by reading our Acceptable Use Policy and Shopify's Terms of Service on our legal pages. However, if you're using a payment processor to process credit cards on your site you're going to need to check their legal terms and policy on what products they allow to be sold using their credit card processing systems. If you're eligible to use Shopify Payments, there are specific legal Terms of Service pages for different countries as well. The reason that these are different policies to check is that our platform is able to accommodate a larger range of products, but payment processors you connect with may be limited if the banks that partner with them have stricter rules.

Those are 2 different areas to make sure you comply with in order to have a business working seamlessly.

Lilith | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Nielske
Visitor
1 0 0

Hi, 

My store has the same message "this shop is not available". 
It's been a couple of years since I've used the store. 
I need to acces it again to obtain my contacts. 

Can you help me?