Why is my email forwarding not functioning?

[epanouiapparel]

Hi, 

I set up email forwarding via my primary domain. It is not working.  Could you please advise?

Thanks!

[Luna]

Hey, @epanouiapparel.

Thanks for reaching out in our Community forum. I noticed that you're a new member, welcome! I'm happy to look into this with you. 

To confirm, is your primary domain one purchased through Shopify? As well, may I ask which provider your email is with? It's important to note that third-party email hosts that enforce Domain Keys Identified Mail (DKIM) can't be used as an email forwarding address. AOL and Yahoo are examples of email hosts that enforce DKIM.

Once you set up your email forwarding address, did you also add an SPF record to your domain? This will help to ensure that email messages are forwarded to your destination email address successfully. Finally, it's important to ensure that to test your email forwarding you log in to a different email account than the one you set up as your forwarding email address. 

I'm looking forward to hearing back from you with this additional context so we can continue working together to resolve the issue.

Talk soon, 

[Luna]

Hey, @epanouiapparel.

Just checking in! I want to ensure that you receive the support you may need. Please don't hesitate to let me know if you're still experiencing issues or have any questions.

Warmly,