Why is my first payout still pending after a month?

[LLCAS]

I became my first customer. I bought a few shirts to see the quality before I open my store to the public. I received the items. My credit card was charged. But my payout has been pending for almost a month. I can’t find a way to message Shopify. What can I do ? 

[Emily]

Hi, @LLCAS.

Thank you for reaching out! 

What payment gateway are you using? Are you using Shopify Payments? 

Please let me know if you have any further questions! 
 
Talk soon, 

[LLCAS]

I do have Shopify payments. I used my banks debit card to pay for it. 

[Emily]

Hi, @LLCAS.

Thank you for your reply!

I recommend contacting our Support Team as your payout should not be on hold for a month. The Support Team will be able to look into your account and help you with this. 

Please let me know if you have any further questions! 

Take care,

[LLCAS]

That’s the problem ! How do you talk/message to someone about your issue ? All it has it FAQ’s. There’s nowhere to do that. 

[Emily]

Hi, @LLCAS.

Thank you for your reply!

Do you see the AI chat on the right side of the page when you click that link? 

Talk soon,

[LLCAS]

All it does is give you generalized answers. 

[Emily]

Hi, @LLCAS.

Thank you for your reply!

You can ask for more help, which should connect you with a Support Advisor. 

Take care,

[LLCAS]

How do I ask for more help ? 

[Emily]

Hi, @LLCAS.

Thanks for your reply. 

You just need to click the I still need help button near the bottom of the chat or type I still need help and you should be prompted to chat with an Advisor.

Let me know if that works for you!

Take care,

[LLCAS]

I don’t see a “I still need help”  anywhere on this page 

[Emily]

Hi, @LLCAS.

Thank you for reaching out! 

Are you able to type "I still need help" into the chat? 

Talk soon,