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Why is my login button gray and unresponsive?

Why is my login button gray and unresponsive?

edmondshultz
Visitor
1 0 0

I can't log in to my shopify store today,  the Login button in the background turns gray, no matter how I change the browser or use a proxy, is there something wrong with my Net?

Replies 4 (4)

Ivy
Shopify Staff
1033 82 139

Hi there, @edmondshultz.

Are you able to share with me a screenshot or screen recording of this error please? 

In the past when I have seen an error similar to this, the button was "greying out" when the email address/password used for login were being auto-filled into the login box. The work-around for this is to manually type the full email address out, and the password. Does this work for you? Looking forward to your reply! 

Ivy | Social Care @ Shopify


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Shay_Fertig
New Member
9 0 0

Exactly the same is happening to me.
Log in button is disabled -> browsing in other tabs for a while and returning to the login tab, and voilà it is enabled. 

MGV
Visitor
2 0 2

A random thing that worked for me was opening a new tab and searching this up, opening it, and then going back to my first tab.  Not sure why that worked, but it has been repeatable for me so it might work for you

Shay_Fertig
New Member
9 0 0

Exactly the same is happening to me.
Log in button is disabled -> browsing in other tabs for a while and returning to the login tab, and voilà it is enabled.