Why is my new online store's domain not working?

[Tristan123]

Hey, I just created a shopify store. When I just started creating it before I designed the store, I could click a link and it’d bring me to my actual store even though it was still a template. I purchased a domain through shopify, now it just says “error reaching the server” and that SSL is pending. So now I can’t even launch the store or run ads because there’s no store to even go to. Makes zero sense

[adsrole]

Hello @Tristan123 

You need to subscribe to the Shopify plan first and then publish your store into the domain you purchased, and then you can easily access your live store.

[Emily]

Hi, @Tristan123.

Thank you for reaching out! 

I'm sorry to hear that you're experiencing issues with your Shopify store. Here are some steps you can take to troubleshoot the issue:

1. If your SSL certificate is pending, it may be causing the error you are seeing. Go to your Shopify admin and check the status of your SSL certificate. If it is still pending, wait until it's fully issued before trying to access your store again. 

2. Clear your browser cache: Clearing your browser cache can sometimes resolve technical issues with websites. Try clearing your cache and then reloading the page to see if the error message disappears. 

3. Check your domain settings: Make sure that your domain setting are configured correctly. Go to your Shopify admin and check that your domain is set up correctly and that the DNS settings are correct. 

4. Contact Shopify Support: If the issue continues, contact Shopify support for assistance. They can help you troubleshoot the issue and determine if there is a technical issue on their end. 

Please let me know if these steps help resolve your problem or if you have any further questions!