Why is my newbornk com website not opening in Germany and Switzerland?

[NEWBORNK]

Hi! My name is Anton and I’m the owner of the website newbornk com which is made on Shopify. We have an issue with website opening from Germany (Lörrach) and Switzerland (Basel). I’m attaching the screenshot showing the error. It’s the same for mobile devices and desktops. Browsers: Firefox, Explorer on the business net, and Safari on iPhone. 

Please, help us to understand what the reason is? We hope you can suggest us someone who can address this issue.

Thank you a lot.

[Olivia]

Hi, @NEWBORNK!

Thanks so much for connecting with our network and sharing your concerns. 

I took a look at your website from various browsers and devices, and I wasn't able to replicate the experience that you described. In fact, when I visit your site I see:

Do you have a different visual experience? I do not see any screenshots attached to your message, can you please provide me with examples again of what you are running into?

That way I can help you further troubleshoot the issue.

I look forward to your reply,