Why is my online store account being deleted without reason?

New Member
4 0 0

Can I please talk to a human being on the phone?


Our shopify account is being deleted for absolutely unknown reasons. Filled out attestations, responded to every email trying to discuss situation.


We are just a small business, absolutely baffled by what is happening to our account.



Reply 1 (1)

Shopify Staff
1792 203 324

Hi there, @TeamHeroic


Thanks for reaching out to the Community today. I'm sorry to hear about the difficulties you're having with your account. 


If you've replied to the attestation email, and have continued to communicate with the team on the other end of the email, then you're following the proper steps. It's best that if you have any questions, that you write them in a reply to the team that sent the attestation email as they should be able to provide you with answers to your questions. 

Imogen | Social Care @ Shopify 
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