Why is my online store not accessible?

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Why Is My Store Unavailable?

Replies 4 (4)

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Hi @AL_BulOshi 


Yes, it looks like Shopify is currently experiencing technical issues worldwide that are preventing merchants from entering their stores. You can keep track of their progress in solving the issue by opening the Shopify Status page here: https://www.shopifystatus.com/


Hope this helps!


Marco from Lovely

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there also show me 

1 active issue

Shopify Staff
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Hi, @AL_BulOshi.


Thanks for reaching out!


Shopify was experiencing issues earlier where merchants were unable to login to the admin of their store. Our developers have since resolved the issue and you should now be able to regain access to your Shopify admin. You can refer to our Shopify Store Status page for system updates. At this time all service areas are operational.  


First, I recommend clearing your cookies and cache, rebooting the browser and proceed with logging into your store. If you have questions that are account specific and require our team to take a closer look you can reach out to our Live Support team via chat, email or scheduling a callback for phone support.


Let us know if you have any additional questions or concerns!

Victoria | Shopify 
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