Why is my online store still inactive after submitting required documents?

2 0 0

My store has been inactive for a week now and I have already sent all of the required documents: proof of address, proof of inventory and proof of business. 
I have not been able to get a rpely from Shopiy Legal since I sent the documents.

Is there any one here that could manually review my documents and reactivate the store?

Replies 4 (4)

Shopify Staff
1925 256 228

Hi @JimmyDanger,


Thank you for reaching out to the Community. I'm happy to provide some guidance on this request, to ensure it gets resolved.


If you haven't done so already, I'd encourage you to connect with us directly. This will allow you to follow up with us on your open ticket, as we’re unable to provide account-specific support via the Shopify Community. We will also be able to confirm the appropriate steps have been taken to ensure this gets resolved as quickly as possible. 


To connect with us, you can: 


  • Head over to our Help Center.

  • In the virtual assistance chat box, please type I can't log in.

  • This will populate a few resources, where you can wait a few moments until you see the I still need help option.

  • Click Account Support.

  • Scroll down until you see the option to chat with an advisor. 


If you have followed up with our advisor team already and it has been advised that your ticket was escalated, then you will want to wait for our reply. While I can completely understand how that may not be ideal, our escalated teams are working as quickly as possible to ensure this gets resolved. 


Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

2 0 0

Hi Thanks for the quick response. I already dent the documents since last week and I haven't received any email back yet. I am currently losing money everyday because I have campaigns driving traffics to that store and I cant turn them off.

Is there any way you could look into this?

12 0 3

Hi @JimmyDanger . Were you able to get your store back? Because i am facing the same issue. I would appreciate your help a lot!

27 0 2

I have the exact same problem.
Did you solve it?