Why is my online store suddenly inactive?

gsisGTBI
New Member
14 0 0

Hi, 

My store suddenly gets inactive and it shows me that:

 

There’s a problem loading this page

Your account xxxx@xxxx.com doesn't have permission to view this page. Try using a different account or going back to the Stores List page.
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This happened after my credit card was charged and I received the confirmation email. This happened 5 DAYS AGO,  and I keep asking for help through chat and email every day!!! All they asked me to do was to wait for the email, but I did check the email inbox and spam/trash, and I GOT NOTHING.    I also used their system stats check, and and I passed all the potential risks. 6DACB7F4-F5D6-4e2f-846D-22307A9EA10E.png
So has anyone face this kind of problem before?  Please Please help me. 

Replies 5 (5)

SHDBali
Visitor
2 0 0

Hi, got the same problem and already tried to get in touch with Shopify team but there's no update and it's been 2 days already ;(

gsisGTBI
New Member
14 0 0

😭

Alex872
Excursionist
27 0 2

I have exactly the same problem. Terrible

SHDBali
Visitor
2 0 0

Have you got any update from Shopify team regarding this? Phew

gsisGTBI
New Member
14 0 0

Hi  have you solved this problem?