Why is my online store suddenly inactive?

[gsisGTBI]

Hi, 

My store suddenly gets inactive and it shows me that:

There’s a problem loading this page

Your account xxxx@xxxx.com doesn't have permission to view this page. Try using a different account or going back to the Stores List page.
. 
This happened after my credit card was charged and I received the confirmation email. This happened 5 DAYS AGO,  and I keep asking for help through chat and email every day!!! All they asked me to do was to wait for the email, but I did check the email inbox and spam/trash, and I GOT NOTHING.    I also used their system stats check, and and I passed all the potential risks. 
So has anyone face this kind of problem before?  Please Please help me. 

[SHDBali]

Hi, got the same problem and already tried to get in touch with Shopify team but there's no update and it's been 2 days already ;(

[gsisGTBI]

😭

[Alex872]

I have exactly the same problem. Terrible

[SHDBali]

Have you got any update from Shopify team regarding this? Phew

[gsisGTBI]

Hi  have you solved this problem?

[Leo247]

I am having same issue right now, seeing that this is a frequent issue is frustrating because after all the effort and hype , the trust and safety teams haven’t resolved my issue 

[gsisGTBI]

tell them you don't want to use shopify anymore

[RASROWEN]

Hey, 

Did it all work out for you?

[Leo247]

Yes. I think I was an issue with payment method