Why is my online store unavailable for two days?

Why is my online store unavailable for two days?

shah12
Visitor
2 0 0

It shows that my store is currently un available since 2 days im tired pf.this issue can't even login to admin panel no mails were received from shopify can you please gave me a reason?

Replies 2 (2)

Kimi
Shopify Staff
1511 169 262

Hi, @shah12.

 

Thanks for reaching out about this. I completely understand how important it is to be able to regain access to your store.

 

At this stage, we aren't able to authenticate accounts via the Community Forums due to security reasons. Because this is an account-specific query, your best way forward from here is to reach out to our Live Support team so that we can continue assisting you. Our Live Support team can then authenticate your account and proceed to investigate the situation further from our end.

 

To get in touch with our team, you can login to your store via our help centre here. If you can't login to your store via the help centre, you can select the 'Continue without logging in' option. From there, select a topic that best fits your query or situation, and you'll then be taken to a page with a list of relevant support articles. You can scroll to the bottom of that page to select your preferred contact method with our team, and our Live Support team will assist you further from there.

Kimi | Social Care @ Shopify 
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Afrodille1234
Visitor
1 0 1

If your store is down or unavailable, you should first ensure that it's not something to do with the site itself. Shopify could be down temporarily for maintenance or a more complicated issue. They'll usually send an email letting you know in advance if it's the former.

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