Why is my payment processed but balance still at 0?

Saintlonerz
Visitor
1 0 0

I got a payment on Sunday and it is now Wednesday and it says my payment processed and is paid but my balance account still says 0

Reply 1 (1)

Blair
Shopify Staff
1986 261 234

Hi @Saintlonerz,

 

Thanks for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.

 

As @BoostStar has mentioned, you will want to connect with us directly. This will allow our support team to get you authenticated, as we wouldn't have access to any account-specifc details here on the Community. They will be able to take a closer look and ensure your Shopify payouts are working as expected. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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