Why is my Payments account on hold preventing new orders?

[hm12]

Your store can’t accept new orders with Shopify Payments.

[Blair · Accepted solution]

Hi @hm12,

Thank you for reaching out to the Community. I'm happy to provide some assistance with your shop, to get this resolved. 

With this kind of issue, it's recommended to Contact Support directly to be in touch with our advisor team. This will allow us to investigate further and provide the best steps to help getting the issue resolved as quickly as possible. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Please visit our Contact Page and log in to your account to create a support request.

As this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

[JoãoPinto4]

Hello Blair,

I'm having the same problem, unfortunately I can not find the solution or any other my direct contact with shopify staff. I already created a post for help.

Kind Regards

João Pinto

[Barb2098]

https://globalnews.ca/news/10982033/small-b-c-business-voices-frustration-with-shopify-after-payout-...

[starkshop]

They have been holding our 5-figure money for 10+ days. Support is useless. If you reach out to them, they will just add a note to the ticket saying that you reached out. Finance/Account Team is supposed to look into this issue but support agents do not reach out to them directly. They just add a note to the ticket and nobody sees those notes. I contacted to support 8-10 times at different times and talked with different people. They lie saying that "Team is working on it", "They are investigating it", "They are reviewing it". NO THEY ARE NOT. When I ask support agents how exactly they know someone is working on it, they don't have an answer. They assume it. They just want to close chat and continue with their lives. They say they understand my concern and urgency. How nice. Your understanding is not paying my debts to the suppliers. I need my money. If your payouts are being held, take three deep breaths. Remind yourself that your business will survive this as well. Do meditation to find calm and peace. You will need it.