Why is my payout status still pending on Shopify?

[Theshoppingcart]

Hello, in my Shopify I can’t see my payout days.

and status still pending. What can I do? 

[DaisyVo]

HI @Theshoppingcart 

I get how frustrating it can be when your payout status is stuck on pending in Shopify. Let’s go through why this might be happening and how you can fix it.

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Common Reasons Why Your Payout is Still Pending

1️⃣ New Shopify Payments Account

• If this is your first payout, Shopify might take up to 7 business days to process it.
• After the first payout, the schedule will follow your regular payout frequency.

2️⃣ Bank Verification Not Completed

• Go to Settings > Payments > Shopify Payments and check if your banking details are verified.
• If there’s an issue, Shopify will notify you via email or in your dashboard.

3️⃣ Payout Schedule Not Set

• Go to Settings > Payments > Shopify Payments > Payout Schedule and check if it's set to Daily, Weekly, or Monthly.
• If not, update your payout frequency and save the changes.

4️⃣ Order Still Processing

• If a customer paid via credit card, it may take a few days for Shopify to process the transaction before releasing funds.

5️⃣ Your Account Is on Hold or Under Review

• Shopify might review your account if there’s unusual activity (like a high-value order or chargeback risk).
• Check for any email notifications from Shopify asking for verification documents.

6️⃣ Bank Issues

• Your bank may have rejected the transfer due to incorrect details or restrictions.
• Contact your bank’s support team to verify if there are any issues on their end.

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What You Can Do Now

Check Payout Status in Shopify:

• Go to Settings > Payments > View Payouts
• Look for any error messages or hold notifications.

Verify Bank Information:

• Make sure your bank details are correct and active.
• If needed, update your banking info in Settings > Payments > Shopify Payments.

Wait If It’s a First-Time Payout:

• If this is your first payout, wait up to 7 business days for Shopify to process it.

Contact Shopify Support:

• If your payout has been pending for more than 7 days with no explanation, contact Shopify Support.

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Final Thoughts

• New accounts take time to process the first payout.
• Bank verification issues or account reviews can delay payments.
• If there’s no clear issue, reach out to Shopify Support for further assistance.

Let me know if you need extra help. Thanks!
Daisy.