Why is my payout still pending every Monday?

[gooodman1]

Hello, my pay-out has been in pending for a while now, I set my pay-out for every Monday but it remains in pending, can I get some advise on what is happening. 

[Ollie]

Hey @gooodman1.
 
Thanks for reaching out. 
 
I appreciate that context that you have provided us as that is very helpful! When you navigate to your payouts by selecting Settings > Payments > View Payouts, do you happen to see the payout date listed?

In some cases, if a payout is pending - it will be scheduled for a specific date and changing the payout date will not affect the pending payouts. However, making changes to your payout schedule will be for the newer payouts received.
 
Looking forward to your response.

[gooodman1]

Thank you for reaching out, there is no payout date, the payout status is just saying pending.

[Ollie]

Hey @gooodman1.

Thanks for the quick response. 
 
In this case, it may be best to allow our live support to take a further look into the payout to advise further. Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. 
 
With that being said, you can get in direct contact with our live support by navigating to our Help Center.
 
Let me know if you have any questions.