Why is my payout still pending every Monday?

gooodman1
Tourist
5 0 1

Hello, my pay-out has been in pending for a while now, I set my pay-out for every Monday but it remains in pending, can I get some advise on what is happening. 

Replies 3 (3)

Ollie
Shopify Staff
2422 454 408

Hey @gooodman1.
 
Thanks for reaching out. 
 
I appreciate that context that you have provided us as that is very helpful! When you navigate to your payouts by selecting Settings > Payments > View Payouts, do you happen to see the payout date listed?

 

In some cases, if a payout is pending - it will be scheduled for a specific date and changing the payout date will not affect the pending payouts. However, making changes to your payout schedule will be for the newer payouts received.
 
Looking forward to your response.

Ollie | Social Care @ Shopify 
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gooodman1
Tourist
5 0 1

Thank you for reaching out, there is no payout date, the payout status is just saying pending.

Ollie
Shopify Staff
2422 454 408

Hey @gooodman1.

Thanks for the quick response. 
 
In this case, it may be best to allow our live support to take a further look into the payout to advise further. Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. 
 
With that being said, you can get in direct contact with our live support by navigating to our Help Center.
 
Let me know if you have any questions.  

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog