All things Shopify and commerce
Hi,
Lately, we are having very slow time checking out customer sales. Sales used to be very quick and easy and about 1-2 months ago it slowed to a crawl. I spoke with a POS PRO guru over the phone and they had me try using my phone data network to run a sample sales.
The difference was night and day. So, their conclusion was an internet/wifi network work problem on the merchant side. Its very possible that's true, however this is happing on 2 iPads on 2 different networks. Both networks we have are running at maximum ISP speeds and no other devices/apps are acting slow. It appears only POS PRO app has slowed down,
I have done the following:
- Made sure iPads and POS App is up-to-date.
- Reset POS PRO account
- Delete and reinstall POS PRO app
- Reboot network router (many times)
- Restored network router to default settings
- Disabled firewall settings in router.
Has anyone experienced slow checkout on POS PRO? Does anyone have any tips or suggestions?
Thanks,
Mike
Can devs please respond to this topic?
I have a similar issue at my store. Takes about 20-30 seconds from card tap to printed receipt
Customers don't want to be hanging around and neither do we, time is the biggest currency.
I too am having the same issue. I even bought a brand new tablet and it is fast until the checkout process
Hey there, @Hookedonpickin!
I came across this thread and wanted to share our help document with troubleshooting steps for the Shopify POS. If the issue persists, I recommend contacting our live support team which you can do from within the POS app! Simply navigate to More > Support > Contact Support.
Please let me know if you have any other questions.
Greta | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
The year-end shopping spree is around the corner! Is your online store ready for the ...
By JasonH Nov 10, 2024We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024